HytteCare – Terms & Conditions of Business

Last updated: September 2026

These Terms & Conditions apply to services provided by HytteCare.

1. Company Details

HytteCare is a trading name of VoldB Holding AS, registered in Norway.

Organisation number: 926 816 667
Address: Ranaviki 140, 3560 Hemsedal, Norway
Email: hi@hyttecare.com
Tel: +47 91 90 36 34

2. Our Services

HytteCare provides cabin care, maintenance and concierge services to cabin owners, hosts and guests in Hemsedal and surrounding areas.

Services may include:

• Internal and external cabin checks
• Cleaning and cleaning coordination
• Guest-ready and after-stay checks
• Key handover and guest welcome
• Small maintenance jobs
• Seasonal maintenance and preparation
• Grass/torvtak cutting and outdoor work
• Painting and staining (beising)
• Snow clearing and access-related services
• Firewood delivery
• Grocery stocking and other arrival services
• Sauna and jacuzzi preparation or cleaning
• Concierge and guest services
• Coordination of cleaners, tradespeople and other third-party suppliers

The exact scope, frequency and price of services will be agreed with the client separately, normally by email, message, quotation or other written confirmation.

3. Booking and Acceptance

Requests for services can be made by email, telephone, message or through our website.

A request is not considered confirmed until it has been accepted by HytteCare.

For larger maintenance or project work, HytteCare may provide an estimate or quotation before work begins.

Where the scope of work changes or additional work becomes necessary, we will normally seek the client's approval before incurring significant additional costs.

4. Prices and Payment

Unless otherwise stated:

• Prices are quoted in Norwegian Kroner (NOK).
• Prices are inclusive of MVA where stated as such or where legally applicable.
• Payment is normally due within 14 days of the invoice date unless otherwise agreed.
• Guest concierge services and purchased goods may require payment in advance.
• Materials, goods and third-party costs may be charged separately.
• Where HytteCare purchases goods or materials on behalf of a client, these will be charged as agreed with the client.
• Additional work outside the agreed scope will be charged separately.

For work charged by the hour, reasonable time spent travelling, purchasing materials or otherwise carrying out the agreed service may be chargeable where this has been agreed with the client.

5. Cancellation and Changes

Unless different terms have been agreed for a particular service:

Ad-hoc services: May normally be cancelled or rescheduled without charge up to 48 hours before the agreed service.

For cancellations made less than 48 hours before the agreed service, HytteCare reserves the right to charge for costs already incurred and for time that can no longer reasonably be reallocated.

Ongoing or subscription services: May be cancelled with one month's written notice unless otherwise agreed.

Project work: Cancellation terms may be agreed separately where HytteCare has reserved significant time, purchased materials or engaged third-party suppliers.

HytteCare will always try to accommodate reasonable changes to bookings.

6. Cabin Access

The client is responsible for ensuring that HytteCare has safe and appropriate access to the property at the agreed time.

This includes providing, where applicable:

• Keys or key-box codes
• Alarm codes and instructions
• Gate or barrier access
• Information regarding pets
• Relevant safety information
• Instructions concerning water, heating, electricity, sauna, jacuzzi or other equipment

HytteCare will take reasonable care of keys, access codes and other security information supplied to us.

If we are unable to perform a service because access has not been provided, the agreed service may still be chargeable.

7. Weather, Snow and Safe Working Conditions

Many HytteCare services are carried out outdoors and in mountain conditions.

Work may therefore need to be delayed, rescheduled or suspended because of weather, snow, ice, wind, temperature, unsafe access or other conditions that make it unsafe or impractical to perform the work.

This is particularly relevant to services such as:

• Beising and exterior painting
• Roof and torvtak work
• Gardening and outdoor maintenance
• Snow clearing
• Exterior cabin inspections
• Work at height

HytteCare will use reasonable judgement when deciding whether conditions are suitable and safe.

Where work is postponed because of conditions outside our reasonable control, we will arrange a new date as soon as reasonably practical.

8. Cabin Checks and Inspections

Cabin checks are visual, practical inspections intended to identify reasonably apparent problems at the time of the visit.

They are not professional building, electrical, plumbing, structural or technical surveys.

HytteCare cannot guarantee that a cabin check will identify hidden defects, leaks, developing faults or problems that are not reasonably visible or apparent during the inspection.

Where an issue is identified, we will normally inform the client and, where appropriate, provide photographs.

9. Maintenance and Repairs

HytteCare undertakes minor maintenance and practical cabin-care tasks within our competence and experience.

Where work requires a qualified or authorised tradesperson, HytteCare may recommend or coordinate an appropriate third-party contractor rather than undertaking the work ourselves.

The client will normally be informed before a third-party contractor is instructed unless emergency action is reasonably necessary to protect the property.

10. Emergency Action

If HytteCare discovers a situation that appears likely to cause immediate or significant damage to the cabin or create a safety risk, we will make reasonable efforts to contact the client.

If the client cannot be reached and immediate action is reasonably necessary to prevent further damage or protect the property, the client authorises HytteCare to take reasonable emergency measures.

This may include contacting an appropriate tradesperson, emergency service or other supplier.

The client remains responsible for reasonable third-party costs incurred in protecting their property.

11. Cleaning Services

Cleaning may be undertaken directly by HytteCare or by a cleaning provider coordinated by HytteCare.

The scope of each clean will depend upon the service agreed.

Clients and rental hosts should inform us of any unusual requirements, damage, excessive cleaning requirements or special surfaces/materials requiring particular treatment.

Additional cleaning caused by unusually heavy use, damage, excessive waste or conditions substantially beyond a normal clean may incur an additional charge.

12. Third-Party Suppliers

HytteCare may, with the client's agreement or where reasonably necessary to provide the requested service, coordinate cleaners, tradespeople and other independent third-party suppliers.

Where a third-party supplier is contracted directly by the client, HytteCare acts only as a coordinator and is not responsible for that supplier's acts, omissions, workmanship or contractual obligations.

Where HytteCare contracts with a third-party supplier as part of the service we provide to the client, responsibility will be determined in accordance with applicable Norwegian law.

13. Goods Purchased on Behalf of Clients

For services such as Fridge Fill, firewood delivery, welcome packages and other concierge services, HytteCare may purchase goods on behalf of the client.

The cost of goods is separate from HytteCare's applicable service or delivery fee unless expressly included in the agreed price.

Availability of particular products cannot be guaranteed. Where necessary, we may make reasonable substitutions or contact the client for approval.

14. Alcohol

HytteCare is not licensed to sell alcohol.

Where alcoholic beverages are requested as part of a concierge or arrival service, they must be purchased in a manner permitted by Norwegian law.

HytteCare does not apply a markup to alcohol itself. Any HytteCare charge relates to the separate concierge, purchasing, collection, delivery or preparation service.

The client or recipient must satisfy all applicable legal age requirements.

15. Client and Guest Responsibilities

Clients are responsible for providing accurate information and any instructions reasonably necessary for HytteCare to provide the agreed service.

Where services relate to a rental property, the owner or host remains responsible for the rental agreement with their guest and for ensuring that the property complies with applicable legal, safety and insurance requirements.

Unless specifically agreed otherwise, HytteCare does not act as the property owner, rental agent or accommodation provider.

16. Damage and Existing Defects

HytteCare will take reasonable care when working in and around a client's property.

We are not responsible for damage resulting from existing defects, normal wear and tear, defective equipment, inadequate maintenance, hidden problems or circumstances outside our reasonable control.

If we discover existing damage or a potential problem during a visit, we will endeavour to notify the client.

17. Liability and Insurance

The client remains responsible for maintaining appropriate building, contents and other insurance for their property.

HytteCare is responsible for direct loss or damage caused by our failure to exercise reasonable care in providing an agreed service, subject to applicable Norwegian law.

HytteCare is not responsible for indirect or consequential losses, loss of rental income or losses arising from circumstances outside our reasonable control, to the extent such limitations are permitted by law.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by Norwegian law.

18. Force Majeure

HytteCare will not be liable for a failure or delay in providing services caused by circumstances outside our reasonable control.

These may include severe weather, exceptional snowfall, road closures, natural events, power or communications failures, government restrictions, industrial action or other comparable events.

We will make reasonable efforts to inform affected clients and resume or reschedule services as soon as reasonably practical.

19. Photographs and Reporting

HytteCare may take photographs of a property where reasonably necessary to document inspections, completed work, maintenance issues, cleaning or damage.

These photographs are used for service delivery and reporting purposes and will not be used publicly for marketing without appropriate permission.

20. Consumer Rights

Nothing in these Terms & Conditions is intended to restrict any mandatory rights available to consumers under Norwegian law.

Where mandatory consumer legislation conflicts with these Terms & Conditions, the mandatory legal provisions will apply.

21. Governing Law and Disputes

These Terms & Conditions and services provided by HytteCare are governed by Norwegian law.

If a disagreement arises, we ask clients to contact us first so that we can attempt to resolve the matter amicably.

If a dispute cannot be resolved by agreement, it may be referred to the appropriate Norwegian courts or other competent dispute-resolution body in accordance with applicable Norwegian law.

HytteCare
A trading name of VoldB Holding AS
Ranaviki 140
3560 Hemsedal
Norway

Org. no.: 926 816 667
Email: hi@hyttecare.com
Tel: +47 91 90 36 34

Privacy Policy

Last updated: September 2026

HytteCare respects your privacy and handles personal information in accordance with applicable Norwegian and European data protection legislation, including the GDPR.

Who we are

HytteCare is a trading name of VoldB Holding AS.

Organisation number: 926 816 667
Address: Ranaviki 140, 3560 Hemsedal, Norway
Email: hi@hyttecare.com

VoldB Holding AS is responsible for the personal information processed in connection with HytteCare services.

Information we collect

We only collect information reasonably necessary to provide our services. This may include:

• Name, address, email address and telephone number
• Cabin/property address and relevant property information
• Booking and service details
• Access information such as key-box, gate or alarm instructions
• Billing and payment information
• Communications between you and HytteCare
• Photographs taken when carrying out cabin checks, cleaning, maintenance or other services

How we use your information

We use personal information to:

• Respond to enquiries and provide requested services
• Manage bookings, cabin visits and ongoing client relationships
• Coordinate cleaners, tradespeople and other suppliers where necessary
• Provide reports and photographs following visits
• Process invoices and maintain accounting records
• Communicate important information relating to your cabin or services
• Meet our legal and regulatory obligations

We will not sell your personal information.

Sharing information

We may share relevant information with trusted third parties where necessary to provide an agreed service, for example cleaners, tradespeople or other service providers.

We only share the information reasonably necessary for them to perform the relevant service.

Information may also be disclosed where required by law.

Storage and security

We take reasonable measures to keep personal information secure and retain it only for as long as necessary for the purposes for which it was collected or as required by Norwegian law.

Access information such as alarm codes and key-box details is treated as confidential and is only used where necessary to provide agreed services.

Your rights

Under applicable data protection law, you may have the right to access, correct or request deletion of your personal information, restrict or object to certain processing, and request a copy of information we hold about you.

To exercise your rights or ask a question about how we handle your information, please contact:

hi@hyttecare.com

You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on our website.



HytteCare
A trading name of VoldB Holding AS
Ranaviki 140
3560 Hemsedal
Norway
Org. no.: 926 816 667
Email: hi@hyttecare.com